Question 1

What services do you offer?

Accepted Answer

We provide counseling services for individuals, children, teens, and families, including play therapy, teen therapy, and parenting facilitation.
We provide a variety of mental health services, including:

-Play Therapy
-Pre-Teen & Teen Therapy
-EMDR Therapy
-Online Therapy
-Parent Support Program 
-Parenting Facilitation (Court Ordered & non-therapeutic service)

Question 2

What ages do you serve?

Accepted Answer

We work with clients of all ages, specializing in children aged 3-8, teens, and adults. Our services are tailored to meet the unique needs of each age group.

Question 3

How do I schedule an appointment?

Accepted Answer

You can schedule an appointment by calling us at 469-838-6400 or by filling out the appointment request form on our Contact Us page.

Question 4

Do you offer virtual therapy sessions?

Accepted Answer

Yes, we offer both in-person and virtual therapy sessions to accommodate your needs and preferences. Please contact us for more details.

Question 5

What can I expect during my first session?

Accepted Answer

After the consultation your first session will be scheduled. During your first session, we will discuss your reasons for seeking therapy, your goals, and any concerns you may have. This initial session helps us understand your needs and develop a individualized care plan.

Question 6

What if I need to cancel or reschedule my appointment?

Accepted Answer

Please notify us at least 24 hours in advance if you need to cancel or reschedule. Late cancellations may incur a fee.​

Question 7

Do you accept insurance?

Accepted Answer

No, we do not accept insurance, as it can limit the quality and flexibility of care we provide. However, we can provide a superbill for out-of-network reimbursement.

Question 8

What are your office hours?

Accepted Answer

Our office hours are:
Monday to Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed

Question 9

Where are you located?

Accepted Answer

Our office is located at 14275 Midway Rd Ste 200, Addison, TX 75001. You can find detailed directions and a map on our Contact Us page.

Question 10

What is play therapy?

Accepted Answer

Play therapy is a therapeutic approach used primarily with children. It allows them to express their feelings, thoughts, and experiences through play, which is their natural form of communication.

Question 11

How does parenting facilitation work?

Accepted Answer

Parenting facilitation is court ordered and involves working with parents to improve their parenting skills and strategies. It helps in resolving conflicts, enhancing parent-child relationships, and creating a positive family environment.

Question 12

What should I bring to my first session?

Accepted Answer

Please bring a form of identification, payment method and any relevant medical or psychological records. If you're seeing us for child therapy, you might also bring any notes or documents from your child's school or previous therapists.

Question 13

What are your payment options?

Accepted Answer

We accept credit/debit cards transactions. Payment is due at the time of service.

Question 14

What should my child wear to play therapy?

Accepted Answer

Have your child wear something you are okay with getting messy.

Question 15

How long does therapy take? How long will I, my child, or my family be in counseling?

Accepted Answer

The length of the therapeutic process varies with need. A number of factors impact this process including you/your child’s/your family’s motivation and the severity of the struggle for which you/your child/your family is presenting.

Question 16

How long are sessions?

Accepted Answer

Intake appointments typically last between 60 and 90 minutes. Regular therapy sessions are approximately 50–55 minutes in length.

Question 17

How will I be informed and updated on my child’s progress in play therapy?

Accepted Answer

I will meet with you regularly to keep you informed about your child’s progress in therapy and to support you in developing parenting strategies tailored to your child’s unique needs. Parent consultations will be scheduled every 4–5 play therapy sessions.

Question 18

How do I explain play therapy to my child?

Accepted Answer

Preparing your child for their first play therapy session is important. You can let them know they’ll be spending time with a kind helper in a playroom full of toys. If your child asks why they are going, that’s a normal sign of curiosity or uncertainty. Reassure them by sharing a few simple details about what the first session will be like and what the playroom looks like.

You may also choose for them to watch this video

Question 19

Do all caregivers or legal guardians need to participate in a child’s therapy?

Accepted Answer

Before your child begins therapy, consent from all legal guardians is required. For ongoing sessions, it is most effective when all primary caregivers can be actively involved in the process, as this greatly supports your child’s progress. However, I also understand that having every caregiver present at each session may not always be possible.

Frequently Asked Questions